Privacy Policy

1. Introduction

IndoMultiMeter ("IndoMultiMeter", "we", "us" or "our") operates indomultimeter.net (the "Site"), an online catalogue and store for calibration tools and test equipment serving Indonesian industry. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights available to you under Indonesia's Personal Data Protection Law (Undang-Undang Nomor 27 Tahun 2022, "UU PDP") and other applicable regulations. By using the Site, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information you provide directly

• Account information: name, email address, phone number, company name, and billing and shipping address when you register for an account.
• Order information: products ordered, quantities, prices, and any notes or specifications you provide when placing an order or requesting a quote.
• Enquiry information: name, email, phone number and message content submitted through our contact or quote-request form.
• Any correspondence you send us by email, WhatsApp or phone.

Payment information

When you make a purchase, payment details (such as card, e-wallet or cryptocurrency wallet information) are collected and processed directly by our payment gateway providers. We do not store full card numbers or wallet private keys on our own servers.

Information collected automatically

• Log data: IP address, browser type, device information, pages visited, and the date and time of your visit.
• Cookies and similar technologies used to operate the shopping cart, remember your preferences, and measure Site performance.
• Aggregated, pseudonymised analytics data collected through Google Analytics and Google Site Kit.

3. How We Use Your Information

• Process and fulfil orders, including payment, shipping and after-sales support.
• Respond to enquiries and prepare quotations.
• Create and manage your account.
• Send order confirmations, shipping updates and service communications.
• Improve the Site, our product catalogue and customer experience.
• Detect and prevent fraud, abuse and security incidents.
• Comply with legal, tax and accounting obligations.

We do not sell your personal data to third parties.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to operate the shopping cart and checkout, remember your preferences, and understand how visitors use the Site through tools such as Google Analytics and Google Site Kit. You can control or disable cookies through your browser settings; doing so may affect some Site functionality, such as the shopping cart.

5. How We Share Your Information

We share personal data only as necessary, with:

• Payment processors, to complete transactions.
• Shipping and logistics partners, to deliver your order.
• Service providers who support our hosting, website and IT infrastructure, under confidentiality obligations.
• Analytics providers (Google), in aggregated or pseudonymised form.
• Authorities, where required by law, regulation or valid legal process.

We require any third party we share data with to protect it consistently with this policy and applicable law.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting or reporting requirements. Order and transaction records are generally retained for the period required under Indonesian tax and commercial law. You may request deletion of your account data at any time, subject to our legal retention obligations.

7. Your Rights

Under UU PDP and other applicable data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal exceptions.
• Object to or restrict certain processing.
• Withdraw consent at any time, where processing is based on consent.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details in Section 11. We will respond within the timeframe required by applicable law.

8. Data Security

We use reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is intended for business and professional use and is not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date above indicates when it was last revised. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us:

IndoMultiMeter
Jl Beringin Lot 203, Batam, Kepulauan Riau, Indonesia
Email: sales@indomultimeter.net
Phone: +62 838-6646-6338